Customer Testimonials

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DealerRater Apr 29, 2021

Dan, the service adviser is great. However, the rest of the place is so UNPROFESSIONAL! As I sit here waiting for my car today, I see young guys sitting at the reception desk in the center of the dealership with sweatshirts and running pants in wadding up pieces of paper and throwing them at one another. It’s impossible to tell who is a salesperson here. They obviously have no dress code. There are no name tags. The place is totally empty at 1:00pm. It’s not hard to see why. Someone needs to educate these folks on professionalism since ...

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DealerRater Feb 27, 2020

Started my new auto search through Edmunds online. As the internet suggests, once contacted through Edmunds one should then email the salesperson with the specifics you desire in that new car. Scott G responded to my Edmunds request and I shared I was looking for a 2020 E450 sedan with my choice of colors and features. I also had replies from other dealers in St Louis and the Chicago. M-B St. Louis did not have a vehicle in inventory but Scott did a national search and found a match (there were few if any E450s available at the time). M-B ...

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DealerRater Feb 1, 2020

My husband and I worked with Rob Carroll. He was FANTASTIC! This was our first big purchase. Thank you for everything we will be returning for sure!

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DealerRater May 31, 2017

I had not planned on going in to this dealership because of the overall ratings however I am glad I did, I met Mrs Chris Storm I'm grateful to God for this lady and I am grateful to her, for her time, her talent and all her hard work and dedication she put forth in helping me and making me feel like the most important part of the dealership which was a great feeling This lady is so genuine, kind hearted and professional, I'm not sure what goes on behind the scenes when working a deal however even ...

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DealerRater Sep 13, 2016

Just bought a certified pre-owned MB E550 from Forrest Knight. I bought it over the internet as it was the only one in the country that was exactly what I wanted. Everything went super smoothly and he was very attentive to details and quick to respond to any questions. I'd never bought a car by long distance before but the car arrived last night and it was absolutely perfect. I would definitely do business with them again. Highly recommended!

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DealerRater Jun 8, 2016

My wife and I had an amazing experience purchasing a ML350 from Chelsea Elledge. Her service and attention to detail was superb. No going back and forth on price. Their service team is top notch as well. You will be in good hands with Chelsea and Mercedes-Benz St. Louis.

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DealerRater Feb 26, 2014

The entire shopping and purchase experience was very positive. Dorothy was an excellent sales person and was extremely helpful and knowledgeable. The business portion of the purchase was efficient and Todd was excellent in explaining options and costs.

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DealerRater Feb 26, 2014

I experienced my service in TX at MB or Boerne, and the 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive breakfast (if you stayed at the dealership), a loaner car (if you did not stay), and/or a greatly reduced massage at a spa ($20, if I remember correctly). That was not the case at Tri-Star when I went for service in November 2013. The bar had been set high in Boerne, and was very different at Tri-Star. I realize the dealership is moving, and no one ...

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DealerRater Feb 26, 2014

Scott and John have always gone out of their way to accommodate my needs. The staff is always courteous. It is in general a very comfortable place to be while waiting for your car.

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DealerRater Feb 25, 2014

Everyone at Tri-Star are very nice. The sales staff answers one's questions without being pushy, but also ask appropriate questions to better answer your question. My recent visit was to get a price estimate on my Mercedes and I received somewhat what I had expected. Tri-Star's service has always been good. I have a low mileage vehicle and they are willing to work with me on the necessary services based on mileage instead of time (which the reminders on the vehicle pop up). I would use Tri-Star again if I buy another Mercedes (two so far).

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DealerRater Dec 10, 2013

I recently purchased a certified pre-owned 2010 Mercedes from them even though I live out of state in California. Josh Gould, the sales representative, was extremely nice and helpful. Although I was apprehensive about purchasing such an expensive vehicle sight-unseen, Josh went out of his way to patiently address all my questions and concerns. Todd Cherry, financial services, helped me through the financing process and it was a breeze. Sure enough, the car arrived 3 days later and it was absolutely pristine!! Everything they had described it to be and more!! I would wholeheartedly recommend Tri-Star Mercedes Benz to any of my ...

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DealerRater Aug 23, 2011

I had a great experience buying my BMW525. The service was excellent and people who helped me knew how to make a deal. I would recommend this dealership and the sales people to all my friends. Thanks

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DealerRater Jul 12, 2011

Dan and Dave have always been very helpful and take care of our issues without a problem. Would definitely recommend this company to friends and family.

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DealerRater Jul 6, 2011

After dealing with several people at the dealership, from service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I was given the runaround on service issues several times and spoke with several different managers. Then low and behold here comes Darren. What a great individual to work with. Don't get me wrong, the service advisors have always been courteous and kind, but managers never returned calls or the ones that did never followed up or through. For a sales person it should ...

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DealerRater Jul 4, 2011

Neil Hopson is a consummate professional. He was very helpful and patient. He explained all aspects of the car including a major deficiency. The finance person, Mr. Coleman initially made suggestions regarding financing that was not commensurate with my financial history which was somewhat disappointing. This is why quality of work has a lower rating. However, once I expressed my dissatisfaction, he went beyond expectations to satisfy me.

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DealerRater Jul 3, 2011

I recently purchased a 2004 C240 from Tri-Star. My agent was Denise Ligon. I can't say enough about Denise and her professionlizm. She is very warm, friendly and knowledgeable. She was always there to help me learn how to operate my lovely car. Even told me what to do about odor in car. Tri-Star made good on theirpromise to take care of rust. The servise was fast and efficient. They even gave me a loaner car. My car came back like new. When I get ready for a new mercedes I will certainly go to tri-star and only use Denise ...

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DealerRater Jul 2, 2011

I am always pleased with my experience with Denise and Tri-Star Mercedes, i will be a customer for life. the service department and John Cortes is also a sterling professional and always takes great care of me.

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DealerRater Jul 2, 2011

I have been to this dealership many times. Living over two hours away is nothing for the great service that Denise has given us. We have been in the market for a new Mercedes and wanted to up from a C Class to an E Class. She always is willing to go the extra mile and in a prior email to her thanking her, I was glad and quick to thank her for the service. In many dealers, you buy a car and they seem to think after that you are just a number and income to them, at Tri ...

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DealerRater Jul 2, 2011

Denise is always nice, friendly and informative when I visit this dealership and will go above and beyond for the best possible customer service, and the service department is always very helpful and knowledgeable!

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DealerRater Jul 1, 2011

Simply put,Tri-Star operates exactly at the level one should expect from a certified Mercedes Benz dealership. The sales and service team certainly represent the marque well. Thank you for exceeding our expectations. Cheers, Bob and Rene

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DealerRater Jun 30, 2011

I purchased a used 2001 Mercedes E320 last September from Denise and could'nt have asked for a better experience. I went into the dealsership that afternoon skeptical about purchasing a foreign car, especially one as expensive as a Mercedes. I left that afternoon not only as a first time Mercedes owner, but also as someone who will without a doubt be returning to Tri-Star when it's time for my next vehicle.

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DealerRater Jun 30, 2011

We bought a used late model car on the internet and they arranged shipping for us and when the car arrived it was just perfect. Ben was very helpful and honest as he walked around the car and patiently described every detail. He was not pushy or aggressive and we like that alot. Thanks Ben!

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DealerRater Jun 29, 2011

This was my best car buying experience! From the moment I walked into the dealership they were friendly and helpful. I would highly recommend giving Steve Emerson a call if you are looking for a Mercedes. He goes above and beyond to make your experience a fantastic one. I love my new GL but I also love that Steve has followed up to see if I have any questions and I never feel like I am bothering him when I do have questions. Tristar and Steve Emerson beat out the competition significantly in service, knowledge and price. Steve is a ...

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DealerRater Jun 28, 2011

I've bought three cars from Ben at Tri-Star in the since 2007, and had them all serviced at tristar. Easy to deal with, great service and a minimum time commitment on me to get these deals done.

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DealerRater Jun 28, 2011

I intended to purchase my E350 that I had leased from Mercedes USA; However, Ben Leonard (Tri-Star) arranged to have the lease transfered to Tri-Star. I was able to purchase the car from Tri-Star with better terms than I was offered from MBUSA. Ben Leonard was very professional and friendly. I would recommend him to any potential buyer.

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DealerRater Jun 28, 2011

Great internet and car buying experience. Price was good and fair, and our time was well spent. We were very happy to find just the car we wanted on the lot. Thanks!

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DealerRater Jun 9, 2011

I purchased my new C-Class Mercedes from Ben Leonard. He was very friendly, easy to work with and knew all of the features and specifications of the car. We were very pleased with our interactions will everyone at Tri-Star Mercedes and look forward to a long ongoing business relationship with them.

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DealerRater May 24, 2011

From the greeting through negotiations to signing of the papers it was a pleasant, relaxing experience unlike any I've experienced in any other dealership. The Sales Rep, Chris, made me feel welcomed. During the negotiations I was not made to feel unqualified, but rather as a valued customer.

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DealerRater May 23, 2011

Mike was a pleasure to deal with. He was polite, respectful and knowledgable. He found exactly what I was looking for in a used car. I had gone to several dealerships before going to TriStar and had no luck finding what I wanted. It was a pleasant experience. I would highly recommend him.

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DealerRater May 22, 2011

They stayed past closing on 2 occasions to help with our purchase. Very friendly and did not express any concerns about working past the closing time. Gave us a good price on a trade-in. The car we purchased is beautiful and runs great. Offered to come to our house to help work out the details on all the gadgets.

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DealerRater May 14, 2011

Ben did a great job of making this a good experience. He was helpful, friendly, informative, understood what I was look for and made the process go smoothly. I appreciate that he kept me updated on the status of receiving my car and when it might come in. This is the second time I leased a car with Mercedes and Tristar and this experience was much better than the first experience. I appreciate the good customer service.

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DealerRater May 10, 2011

This is the third vehicle I have purchased through Denise. She is always very knowledgeable, helpful, professional and willing to do whatever it takes to get the deal done without being too "pushy". The entire purchase process could not have been any easier. I will continue to recommend Denise to anyone interested in purchasing a Mercedes.

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DealerRater May 6, 2011

Ben made the experience pleasant from start to finish. He was credible and exhibited a real desire to meet my expectations. He was very knowledgeable about the vehicle and took the time to explain most of the features within the 2011 GLK 350. I would definitely seek him out again for future car purchases.

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DealerRater May 5, 2011

This is the third automobile that I have purchased/leased from Tri-Star. Denise Ligon has been professional and courteous throughout my experiences furnishing knowledgable,timely responses and follow-ups. John Cordes has handled all my service needs with equal expertise and responsiveness. Thanks to both of you!

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DealerRater May 5, 2011

What a great experience I had buying my car. I've bought many cars over the years and this is truly the first time I can say that. Chris Strom was knowledgeable, gracious, and friendly. She put me at ease immediately and in in room full of 150K cars.....that ain't easy to do, my friend. She made me feel, as if, I was buying one of those cars and not an 8 year old used one. She introduced me to the service tech that will be the one working on my car. She introduced me to her manager. They ...

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DealerRater May 1, 2011

I have owned Jaguars and BMWs for many years and decided it was time for a change and thought I'd give MB a try. Changing dealerships was a stressful consideration as I am very particular and the BMW dealership I dealt with over the years was always good to me. Tri Star is close to my home so I called and Denise answered the phone and helped narrow down what was available in a pre-owned MB in my price range. I visited, found a car I wanted, and we came to an agreement on my trade. I purchased a 2007 ...

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DealerRater Apr 8, 2011

Just purchased a GL 450 through Steve at Tristar. Service is excellent, even after the purchase. Dealers all have to make their money, but Tristar is a little more straight forward on pricing compared to the others. Friendly but low pressure atmosphere. I almost paid down payment at another dealer, when I decided to give Steve a call just to get a quick quote. He and the finance guy together got me a car that equiped better, but cost less.

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DealerRater Apr 7, 2011

Our experience with Tri-Star Mercedes has been wonderful. All of the personnel were experienced and friendly. This was one of the fastest, easiest and friendly car buying experiences we have had. We will definitely recommend Tri-Star to our family and friends.

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DealerRater Apr 5, 2011

I purchased a used vehicle from Tri-Star. Steve Emerson was extremely professional and very helpful. My wife and I Felt very comfortable spending money with Tri-Star. I recommend this dealership and Steve Emerson to anyone who is looking to have a very pleasant car buying experience.

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DealerRater Mar 8, 2011

Great overall experience with Tri Star. I worked with Steve Emerson (sales) Jeff Martin (manager) and Dave Chapman (finance) to get the perfect pre-owned C Class and the perfect price. I was amazed at how attentive and professional everyone one was from the moment I arrived at the dealership until the moment I drove off in my new (to me) car. As a female 1st time car buyer, I was a little apprehensive about the whole process, but the staff at Tri Star put me at ease. I left feeling like I got a good deal from a great dealership. ...

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DealerRater May 27, 2007

WOW!!! The previous review sure blasted Tri-Star. I fortunaely had a great experience and will definately do business with them again. I recently purchased a used ML55-AMG from a private party in St Louis. I needed a few things, ie: Navigation disc, new keys, etc. The parts department spent over an hour with me. They went so far as to look up and print out a complete service record on the car (even though it had never been in their dealership), order the keys, gave me some touch-up paint for a few small nicks, and explained a lot to ...

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