Came in to get my vehicle looked at- very friendly, respectful and quick. I worked with Ryan Gaddy, very straightforward. My vehicle needed to be serviced and was completed fairly quickly. Continued service and communication is a part of this establishment and want to make your experience top notch. Expensive, but that’s what you get for having a Mercedes.
From start to finish & from the least to the greatest, MB-STL always makes me feel like a VIP... no matter the service provided, big or small. MB-STL is always my "go to" location... the people, service & sales, are fun, respectful, genuinely friendly & there to serve... this is what keeps me coming back, again and again. Thanks to all for how you care for me first then my vehicle!
Great service ... excellent communication!
Terrific customer service. John Cordes is so accommodating arranging for my car to be picked up and brought back to me in BELLEVILLE. Service department keeps me apprised of the progress of service and will provide a loaner car if I were to need it. Kudos !!!!
I have purchased many vehicles online over the years, frequently sight unseen, so this wasn't my first time. I was searching for an AMG GTS, a relatively expensive high performance car. I also wanted a low mileage example in one particular color combination. A nationwide search uncovered three examples and I checked online reviews for all three sellers. That eliminated one of the cars, narrowing the choice down to two. I contacted both and in the process spoke with Rich Pfuhl at MB of St Louis as his name appeared in several positive comments in customer reviews. After introducing myself and assuring Rich I was a serious and capable buyer, I sent Rich a list of questions requesting answers or information about the car. He responded without delay to all of them with exactly what I needed to make a decision. Subsequent interactions were equally productive and his responses were diligent and timely. I provided a credit card deposit, subject to my inspection of the car and made reservations to fly to St Louis. The entire experience at the dealership was seamless. Upon arrival I inspected the car and it was exactly as Rich had represented. The purchase process at the dealership was seamless and efficient. My goal was to complete the purchase without delay and get on the road as quickly as possible driving my car back to FL. Rich had prepared everything in advance, and I left the dealership an hour ahead of schedule! He followed up with me the next day to make sure my trip went well and followed through on everything promised. Bottom line: I love the car, had a great experience with MB of St Louis and if you need help with a purchase ask for Rich Pfuhl.