Customer Testimonials
Absolutely thrilled with my experience at Mercedes Benz of St. Louis, and I can't thank John Lupia enough! From the start, John was incredibly helpful and attentive to my needs. I was looking for a very specific GLC with a set of features, and John went above and beyond to source the perfect one from another dealership. His communication was top-notch throughout the entire process, and he made sure everything was seamless. I truly appreciate his dedication to finding exactly what I wanted, and I’m beyond excited with my new vehicle. Highly recommend John and the team at ... Read More DealerRater - Jan 23, 2025
Salesman Anwar G-Lee was terrific. Answered all of our questions and was not pushy. We tried three different vehicles. Many thanks for a great experience, Anwar!
Took my wife’s car in for service. Was done fast and correctly. Great job
Fabulous Francine. We just spent our day at Mercedes Benz of St. Louis. We have purchased several vehicles from this dealership and have never been disappointed. John Cordes our service consultant and his father Dave Cordes have always taken good care of us. We decided to purchase a new vehicle and had the pleasure of working with sales representative Francine Dugger. We really appreciated her patience and the time she took to answer all of our questions. We thank you Mercedes Benz of St. Louis for your professionalism in handling our business.
This is the most shady Mercedes dealership I have ever done business with. I bought a new vehicle from them and I had another on order. They are not trustworthy. Make sure you get everything in writing especially if you are ordering a vehicle. If you are even considering trading in a vehicle, don’t bother. Alvin (used car manager) will make an offer but there is a good chance he will change his mind. The salespeople will agree to things (such as Don) when they haven’t got approval. The GM and new car manager are nowhere to be ... Read More DealerRater - Oct 26, 2023
I had a great experience w / MBofSTL and especially Francine. i highly recommend! them to a potential buyer
The customer service at Mercedes Benz of St. Louis is unbeatable. Their staff goes above and beyond. I am so thankful for Bill and his help with my vehicle!
Patrick and his team are the best around! Knowledgeable, efficient, professional work that I highly recommend! Patrick went overboard putting my car back on the road for the best price around! He even made my dog feel welcomed with fresh water and treats! Love this place!
Terrific experience overall. Don Thomas was very helpful and easy going. He never made me feel like I was wasting his time on a used off-brand vehicle worth much less than most other vehicles on the lot. Five Stars!
There is about one person at this dealership even worth talking to.
However, this was my first car buying experience for a Mercedes Benz and it was indeed my worst car buying experience.
For starters, I caught the salesman in multiple lies.
1. I called and stated the there is a vehicle on line I am interested in buying. He proceeds to tell me the 2023 GLC Coupe are not out yet. I reiterated that the 2023s are out, I’ve talked to other dealerships. I go to the dealership and see the exact car. He proceeds to tell me @oh it ... Read More DealerRater - Dec 16, 2022
GREAT SERVICE, Good pricing. I would try to come back here for all of my car needs.
The most unprofessional experience in car buying. Sprinter sales people have no customer service skills and can very well be professional scammers. I feel sorry for whoever ends up in their talons
called left 2 messaes never a return call even had a salesman number called him twice nothing even called the offfice wrote on lime nothing
I want to first say that my car buying experience was great. Mr. Wallace, Mr. Ricky, and Mr. Steve were the very best in helping me get my dream vehicle. However, the experience after buying my car has been nothing less than discourteous and prolonged. I would say specifically that Tina (title services/management) is the absolute WORST! Since speaking with her at the end of April 2022, I am just now receiving an owed payment to my account from the dealership due to overcharge in the amount of taxes that was financed. Long story short, the sales tax check I ... Read More DealerRater - Jun 9, 2022
Great folks to work with, especially working with Walt! Top notch service with a down home feel! Definitely will be returning!
Outstanding Service. Francine Dugger provided expert and caring service which supported my decision to purchase another Mercedes Benz. The Service Dept is also outstanding.
I just purchased a new GLC 300 yesterday from MB St. Louis. Our sales consultant Lesa made the entire process simple and enjoyable. I've had experiences at other dealerships where the consultant was either pushy or seemingly disinterested and Lesa was neither of these things. She was knowledgable and so pleasant to work with. She found me the perfect model, in the color I was hoping for, and at a price I was comfortable with. Also, It is always nice when the sales person is excited for you too! This is my second car from MB St. Louis, and I ... Read More DealerRater - Sep 26, 2021
As a whole, the dealership didn't go above and beyond in any way, but we drove a beautiful car home in the end. Dan was great to work with as a salesman. He did go above and beyond to do all in his power to make us happy and was very knowledgeable about the cars. We would definitely recommend Dan McGraw to anybody looking for a Mercedes.
Salesman Danny was very nice and helpful. That is about the only good thing I will say about this dealership. I just bought a vehicle from them that in my opinion was not even looked over.
They told me that their technicians throughly look over every vehicle before it goes on their lot (without knowing that I am a mechanic). I crawled underneath the truck and noticed there was a very large oil leak coming from the truck and told them I wanted it fixed. Wouldn’t you if you’re spending almost $40,000 with the dealership? Nope, Bryan Hughes the ... Read More DealerRater - Jun 29, 2021
Dan, the service adviser is great. However, the rest of the place is so UNPROFESSIONAL! As I sit here waiting for my car today, I see young guys sitting at the reception desk in the center of the dealership with sweatshirts and running pants in wadding up pieces of paper and throwing them at one another. It’s impossible to tell who is a salesperson here. They obviously have no dress code. There are no name tags.
The place is totally empty at 1:00pm. It’s not hard to see why. Someone needs to educate these folks on professionalism since ... Read More DealerRater - Apr 29, 2021
Started my new auto search through Edmunds online. As the internet suggests, once contacted through Edmunds one should then email the salesperson with the specifics you desire in that new car. Scott G responded to my Edmunds request and I shared I was looking for a 2020 E450 sedan with my choice of colors and features. I also had replies from other dealers in St Louis and the Chicago. M-B St. Louis did not have a vehicle in inventory but Scott did a national search and found a match (there were few if any E450s available at the time). M-B ... Read More DealerRater - Feb 26, 2020
My husband and I worked with Rob Carroll. He was FANTASTIC! This was our first big purchase. Thank you for everything we will be returning for sure!
I don't know where to begin. This story is still hard to believe, and it happened to me just days ago. I purchased a brand new $160k Mercedes G63 truck. Picking this vehicle up from the dealership should be one of the greatest days ever. THIS TURNED PUT TO BE ONE OF THE WORST EXPERIENCES WITH A RETAIL SHOP OF ANY KIND IN MY LIFE. Upon inspecting the vehicle in the client delivery bay, a truck that I had yet to sit in, I noticed what appeared to be a scratch or imperfection in the front bull bar. I ... Read More DealerRater - Mar 6, 2019
I took my car in for an oil change that was overdue. The computer never registered that it was due. I asked the service advisor to have them look at this computer problem. He ignored this issue but tried to up sale me on $500 worth of service not covered on the maintenance agreement. They told me the car was finished but when I got there and asked about the computer issue the service advisor said they just reset the oil change indicator. After I questioned this they checked it again and turned out the computer had a problem and they ... Read More DealerRater - Feb 2, 2019
I had not planned on going in to this dealership because of the overall ratings however I am glad I did, I met Mrs Chris Storm I'm grateful to God for this lady and I am grateful to her, for her time, her talent and all her hard work and dedication she put forth in helping me and making me feel like the most important part of the dealership which was a great feeling
This lady is so genuine, kind hearted and professional, I'm not sure what goes on behind the scenes when working a deal however even ... Read More DealerRater - May 30, 2017
I recently contacted the dealership for a Mercedes AMG GT car. I am out of state so i tried to get as much information and numbers up front before i make the trip down to the dealership. The people were responsive at first but they lost interest and disappeared the moment i mentioned the word "negotiate the vehicle price". Strange eh?
Just bought a certified pre-owned MB E550 from Forrest Knight. I bought it over the internet as it was the only one in the country that was exactly what I wanted. Everything went super smoothly and he was very attentive to details and quick to respond to any questions. I'd never bought a car by long distance before but the car arrived last night and it was absolutely perfect. I would definitely do business with them again. Highly recommended!
My wife and I had an amazing experience purchasing a ML350 from Chelsea Elledge. Her service and attention to detail was superb. No going back and forth on price. Their service team is top notch as well. You will be in good hands with Chelsea and Mercedes-Benz St. Louis.
Long story short. Bought 2007 clk550 amg 4 years ago from brother in laws estate.(original owner). About 80k miles on it and I have only put on an additional 6 k miles. 2-3 inch pile of service records from these guys when they were in Ellisville. Since I've had the car I've had one or two services at Plaza, Nothing major. Thought I'd try them now that they're on Hampton. Great service rep. Great service shop manager. But I spent just shy of $1k to have de laminating radio replaced Not exactly a wear item and well documented ... Read More DealerRater - Jan 20, 2016
Everyone at Tri-Star are very nice. The sales staff answers one's questions without being pushy, but also ask appropriate questions to better answer your question. My recent visit was to get a price estimate on my Mercedes and I received somewhat what I had expected. Tri-Star's service has always been good. I have a low mileage vehicle and they are willing to work with me on the necessary services based on mileage instead of time (which the reminders on the vehicle pop up). I would use Tri-Star again if I buy another Mercedes (two so far).
The entire shopping and purchase experience was very positive. Dorothy was an excellent sales person and was extremely helpful and knowledgeable. The business portion of the purchase was efficient and Todd was excellent in explaining options and costs.
I experienced my service in TX at MB or Boerne, and the 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive breakfast (if you stayed at the dealership), a loaner car (if you did not stay), and/or a greatly reduced massage at a spa ($20, if I remember correctly). That was not the case at Tri-Star when I went for service in November 2013. The bar had been set high in Boerne, and was very different at Tri-Star. I realize the dealership is moving, and no one ... Read More DealerRater - Feb 25, 2014
Scott and John have always gone out of their way to accommodate my needs. The staff is always courteous. It is in general a very comfortable place to be while waiting for your car.
I recently purchased a certified pre-owned 2010 Mercedes from them even though I live out of state in California. Josh Gould, the sales representative, was extremely nice and helpful. Although I was apprehensive about purchasing such an expensive vehicle sight-unseen, Josh went out of his way to patiently address all my questions and concerns. Todd Cherry, financial services, helped me through the financing process and it was a breeze. Sure enough, the car arrived 3 days later and it was absolutely pristine!! Everything they had described it to be and more!! I would wholeheartedly recommend Tri-Star Mercedes Benz to any of my ... Read More DealerRater - Dec 9, 2013
I had a great experience buying my BMW525. The service was excellent and people who helped me knew how to make a deal. I would recommend this dealership and the sales people to all my friends. Thanks
Dan and Dave have always been very helpful and take care of our issues without a problem. Would definitely recommend this company to friends and family.
After dealing with several people at the dealership, from service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I was given the runaround on service issues several times and spoke with several different managers. Then low and behold here comes Darren. What a great individual to work with. Don't get me wrong, the service advisors have always been courteous and kind, but managers never returned calls or the ones that did never followed up or through. For a sales person it should ... Read More DealerRater - Jul 5, 2011
Neil Hopson is a consummate professional. He was very helpful and patient. He explained all aspects of the car including a major deficiency. The finance person, Mr. Coleman initially made suggestions regarding financing that was not commensurate with my financial history which was somewhat disappointing. This is why quality of work has a lower rating. However, once I expressed my dissatisfaction, he went beyond expectations to satisfy me.
I recently purchased a 2004 C240 from Tri-Star. My agent was Denise Ligon. I can't say enough about Denise and her professionlizm. She is very warm, friendly and knowledgeable. She was always there to help me learn how to operate my lovely car. Even told me what to do about odor in car.
Tri-Star made good on theirpromise to take care of rust. The servise was fast and efficient. They even gave me a loaner car. My car came back like new.
When I get ready for a new mercedes I will certainly go to tri-star and only use Denise ... Read More DealerRater - Jul 2, 2011
I am always pleased with my experience with Denise and Tri-Star Mercedes, i will be a customer for life. the service department and John Cortes is also a sterling professional and always takes great care of me.
I have been to this dealership many times. Living over two hours away is nothing for the great service that Denise has given us. We have been in the market for a new Mercedes and wanted to up from a C Class to an E Class. She always is willing to go the extra mile and in a prior email to her thanking her, I was glad and quick to thank her for the service. In many dealers, you buy a car and they seem to think after that you are just a number and income to them, at Tri ... Read More DealerRater - Jul 2, 2011
Denise is always nice, friendly and informative when I visit this dealership and will go above and beyond for the best possible customer service, and the service department is always very helpful and knowledgeable!
This was my best car buying experience! From the moment I walked into the dealership they were friendly and helpful. I would highly recommend giving Steve Emerson a call if you are looking for a Mercedes. He goes above and beyond to make your experience a fantastic one. I love my new GL but I also love that Steve has followed up to see if I have any questions and I never feel like I am bothering him when I do have questions. Tristar and Steve Emerson beat out the competition significantly in service, knowledge and price. Steve is a ... Read More DealerRater - Jul 1, 2011
I purchased a used 2001 Mercedes E320 last September from Denise and could'nt have asked for a better experience. I went into the dealsership that afternoon skeptical about purchasing a foreign car, especially one as expensive as a Mercedes. I left that afternoon not only as a first time Mercedes owner, but also as someone who will without a doubt be returning to Tri-Star when it's time for my next vehicle.
Simply put,Tri-Star operates exactly at the level one should expect from a certified Mercedes Benz dealership. The sales and service team certainly represent the marque well. Thank you for exceeding our expectations. Cheers, Bob and Rene
We bought a used late model car on the internet and they arranged shipping for us and when the car arrived it was just perfect. Ben was very helpful and honest as he walked around the car and patiently described every detail. He was not pushy or aggressive and we like that alot. Thanks Ben!
BEN GAVE ME INFORMATION ABOUT A CAR THAT TURNED OUT TO BE FALSE. WHEN PRESSED ABOUT IT, HE BECAME BELLIGERENT, AND REPEATEDLY IGNORED NUMEROUS REQUESTS FOR INFORMATION I REQUESTED. I WOULD NOT RECOMMEND THIS SALESMAN, OR THIS DEALER, AND WOULD NOT PURCHASE FROM THEM AGAIN.
I've bought three cars from Ben at Tri-Star in the since 2007, and had them all serviced at tristar. Easy to deal with, great service and a minimum time commitment on me to get these deals done.
I intended to purchase my E350 that I had leased from Mercedes USA; However, Ben Leonard (Tri-Star) arranged to have the lease transfered to Tri-Star. I was able to purchase the car from Tri-Star with better terms than I was offered from MBUSA. Ben Leonard was very professional and friendly. I would recommend him to any potential buyer.
Great internet and car buying experience. Price was good and fair, and our time was well spent. We were very happy to find just the car we wanted on the lot. Thanks!
I purchased my new C-Class Mercedes from Ben Leonard. He was very friendly, easy to work with and knew all of the features and specifications of the car. We were very pleased with our interactions will everyone at Tri-Star Mercedes and look forward to a long ongoing business relationship with them.
They stayed past closing on 2 occasions to help with our purchase. Very friendly and did not express any concerns about working past the closing time. Gave us a good price on a trade-in. The car we purchased is beautiful and runs great. Offered to come to our house to help work out the details on all the gadgets.
From the greeting through negotiations to signing of the papers it was a pleasant, relaxing experience unlike any I've experienced in any other dealership. The Sales Rep, Chris, made me feel welcomed. During the negotiations I was not made to feel unqualified, but rather as a valued customer.
Mike was a pleasure to deal with. He was polite, respectful and knowledgable. He found exactly what I was looking for in a used car. I had gone to several dealerships before going to TriStar and had no luck finding what I wanted. It was a pleasant experience. I would highly recommend him.
Ben did a great job of making this a good experience. He was helpful, friendly, informative, understood what I was look for and made the process go smoothly. I appreciate that he kept me updated on the status of receiving my car and when it might come in. This is the second time I leased a car with Mercedes and Tristar and this experience was much better than the first experience. I appreciate the good customer service.
This is the third vehicle I have purchased through Denise. She is always very knowledgeable, helpful, professional and willing to do whatever it takes to get the deal done without being too "pushy". The entire purchase process could not have been any easier. I will continue to recommend Denise to anyone interested in purchasing a Mercedes.
Ben made the experience pleasant from start to finish. He was credible and exhibited a real desire to meet my expectations. He was very knowledgeable about the vehicle and took the time to explain most of the features within the 2011 GLK 350. I would definitely seek him out again for future car purchases.
This is the third automobile that I have purchased/leased from Tri-Star. Denise Ligon has been professional and courteous throughout my experiences furnishing knowledgable,timely responses and follow-ups. John Cordes has handled all my service needs with equal expertise and responsiveness. Thanks to both of you!
What a great experience I had buying my car. I've bought many cars over the years and this is truly the first time I can say that. Chris Strom was knowledgeable, gracious, and friendly. She put me at ease immediately and in in room full of 150K cars.....that ain't easy to do, my friend. She made me feel, as if, I was buying one of those cars and not an 8 year old used one. She introduced me to the service tech that will be the one working on my car. She introduced me to her manager. They ... Read More DealerRater - May 4, 2011
I have owned Jaguars and BMWs for many years and decided it was time for a change and thought I'd give MB a try. Changing dealerships was a stressful consideration as I am very particular and the BMW dealership I dealt with over the years was always good to me. Tri Star is close to my home so I called and Denise answered the phone and helped narrow down what was available in a pre-owned MB in my price range. I visited, found a car I wanted, and we came to an agreement on my trade. I purchased a 2007 ... Read More DealerRater - Apr 30, 2011
Just purchased a GL 450 through Steve at Tristar. Service is excellent, even after the purchase. Dealers all have to make their money, but Tristar is a little more straight forward on pricing compared to the others. Friendly but low pressure atmosphere. I almost paid down payment at another dealer, when I decided to give Steve a call just to get a quick quote. He and the finance guy together got me a car that equiped better, but cost less.
Our experience with Tri-Star Mercedes has been wonderful. All of the personnel were experienced and friendly. This was one of the fastest, easiest and friendly car buying experiences we have had. We will definitely recommend Tri-Star to our family and friends.
I purchased a used vehicle from Tri-Star. Steve Emerson was extremely professional and very helpful. My wife and I Felt very comfortable spending money with Tri-Star. I recommend this dealership and Steve Emerson to anyone who is looking to have a very pleasant car buying experience.
DO NOT LET THEM WASH YOUR CAR UNLESS U LOVE DEEP SCRATCHES. THIS DEALER WON'T TAKE COMPETITORS COUPONS, ALTHOUGH OTHER MERCEDES DEALERS DO. THEY CHARGE FOR WINDSHIELD WIPER SOLUTION. I WILL DRIVE THE EXTRA.15 MILES AND GO TO A DIFFERENT DEALER FOR SURE. THEY'VE GOTTEN WORSE OVER PAST 5 YEARS I'VE DEALT WITH THEM.
Great overall experience with Tri Star. I worked with Steve Emerson (sales) Jeff Martin (manager) and Dave Chapman (finance) to get the perfect pre-owned C Class and the perfect price. I was amazed at how attentive and professional everyone one was from the moment I arrived at the dealership until the moment I drove off in my new (to me) car. As a female 1st time car buyer, I was a little apprehensive about the whole process, but the staff at Tri Star put me at ease. I left feeling like I got a good deal from a great dealership. ... Read More DealerRater - Mar 7, 2011
I went to this dealership one afternoon to look at a few cars on the lot. After taking one for a test drive and making an offer, I told the salesman I would like to bring my dad out to the dealership the following day to look further into buying this car (This would have been my first car purchase). His reply to me was insulting and rude, implying that bringing my dad was childish. I never returned to the dealership and instead took my business elsewhere.
WOW!!! The previous review sure blasted Tri-Star. I fortunaely had a great experience and will definately do business with them again. I recently purchased a used ML55-AMG from a private party in St Louis. I needed a few things, ie: Navigation disc, new keys, etc. The parts department spent over an hour with me. They went so far as to look up and print out a complete service record on the car (even though it had never been in their dealership), order the keys, gave me some touch-up paint for a few small nicks, and explained a lot to ... Read More DealerRater - May 27, 2007
Please be careful if you do business with this company. I purchased a preowned clk 430 from them. The car had remainder of warranty and came with additional star marked certified warranty. It started having problems with the rear suspension, so I took it in. They would work on it all week and give it back on Friday saying it was fixed. Every time I would drive it and take it right back in because they did nothing. They even managed to create a problem with the front of the suspension. This went on for two months, then when I threatened ... Read More DealerRater - Sep 9, 2005