Customer Testimonials
Walt Caswell (service manager). The best experience I've ever had at a dealership in a long time. Most knowledgeable person I've ever come across concerning my Mercedes (R350) after my dad of course 🙂 I had recently purchased my car from Florida & the check engine light had come on. After many visits to service repair shops including some other Mercedes dealership, I finally decided to contact Mercedes of St. Louis and got to talk to Walt. He took the time to understand my problem and looked at all my history of past visits and what I had been told by others, informed me of many other things that I had no clue about, diagnosed the problem & really made me understand what was involved. Even thought the cost of repairs was little intimidating, I left the dealership with a sense of relief that I can come back and Walt will take care of me. He offered to provide his assistance in many ways and just want to let people know that you would feel right at home if you visit Mercedes of St. Louis. I know for sure I will be going there again even though it is almost 23 miles away from me. By the way the coffee is great too & the shuttle service (Mercedes of course) back and forth to work was just icing on the cake. Bill was fantastic (shuttle driver). Thank you so much for taking care of me and offering great service. I will definitely be returning due to Walt's hospitality and all the options he has to offer.
We are so happy with our experience at Mercedes-Banz St. Louis! We researched online for months to find just the car for us. When we found a great car here, Casey helped us immediately and got us in touch with Todd. Since were out of state, Todd sent us a video of the car and pointed out all the details of the car. He was absolutely awesome to work with!! Todd was so helpful and friendly. It took our credit union almost two weeks to get their act together and get everything in place to make this deal happen. Todd was available by phone, text, and email the entire time. He worked with us and the credit union to make the transaction as smooth as possible. We chose to fly to St. Louis so we could drive our car back to Colorado. Todd had Steve come pick us up from the airport and take us to our car! Steve was a really nice guy to talk to on the way to the dealership and helped us with our luggage. When we got there, they had put two brand new tires on it for our drive home! It is a beautiful car and we knew there would be no problems since it was a certified pre-owned, and carefully inspected by them. Thank you for the awesome experience!!
We are so happy with our experience at Mercedes-Banz St. Louis! We researched online for months to find just the car for us. When we found a great car here, Casey helped us immediately and got us in touch with Todd. Since were out of state, Todd sent us a video of the car and pointed out all the details of the car. He was absolutely awesome to work with!! Todd was so helpful and friendly. It took our credit union almost two weeks to get their act together and get everything i...n place to make this deal happen. Todd was available by phone, text, and email the entire time. He worked with us and the credit union to make the transaction as smooth as possible. We chose to fly to St. Louis so we could drive our car back to Colorado. Todd had Steve come pick us up from the airport and take us to our car! Steve was a really nice guy to talk to on the way to the dealership and helped us with our luggage. When we got there, they had put two brand new tires on it for our drive home! It is a beautiful car and we knew there would be no problems since it was a certified pre-owned, and carefully inspected by them. Thank you for the awesome experience!! See More
Great parts department!!
My sales person Mr. Washington was wonderful. Mr. Washington was very professional and answered all of my questions. He was not a pushy salesperson he was concerned with what i was looking for in a SUV. I would highly recommend if you are in the market for a Mercedes go see Rickey Washington you will not be disappointed!
Came to get my car serviced today and every single employee was so helpful and kind. They definitely know how to treat their customers! I have been in a lot of dealerships and this is hands down the best experience I have had.
Came to get my car serviced today and every single employee was so helpful and kind. They definitely know how to treat their customers! I have been in a lot of dealerships and this is hands down the best experience I have had.
I had a great experience getting my car repaired here. Thanks for your excellent customer service.
Just got done with service and josh my service rep was excellent at his job! Glad to have a reliable shop close to downtown to bring my benz. The location is very clean and has a solid selection of high end MBs to choose from
Good service as always.
